Terms & Conditions
Legal Disclaimer
At Navica Supports, we are committed to providing clear, accurate, and participant focused information. The content on this page is intended to give a general overview of our Terms & Conditions and related processes, in line with NDIS standards and practices.
​
Please note that this information is for general purposes only and should not be considered legal advice or a substitute for professional guidance. We strongly recommend that participants seek independent legal advice to ensure that their unique circumstances and needs are appropriately addressed.
Understanding Terms & Conditions
At Navica Supports, our Terms and Conditions are designed to establish the legal relationship between our organisation and our participants. These legally binding terms outline the expectations, responsibilities, and interactions of participants when engaging with our NDIS support services.
​
Our Terms & Conditions are tailored to the nature of our organisation and the services we provide, ensuring a transparent, ethical, and person centred framework. This helps participants understand their rights and obligations while accessing our supports.
Key Elements of Our Terms & Conditions
Our Terms & Conditions outline important information designed to safeguard both participants and Navica Supports, including:
​
Participant Eligibility
Who can access our services and any requirements for participation.
​
Support Coordination Services
How we assist participants to implement, manage, and coordinate their NDIS support plans.
​
Pricing and Fees
Pricing for Support Coordination services is aligned with and based on the current NDIS Pricing Arrangements and Price Limits, as published by the National Disability Insurance Agency (NDIA). For reference, participants can view the NDIS Price Guide at:
https://www.ndis.gov.au/providers/pricing-arrangements
​
Flexibility in Service Delivery
Ensuring supports are delivered in a manner that is responsive to individual needs, preferences, and goals.
​
Confidentiality and Privacy
How personal and sensitive information is collected, used, and protected in accordance with Australian privacy legislation.
​
Dispute Resolution
Clear processes in place to address and resolve concerns or disagreements fairly, promptly, and transparently.
​
These elements clearly define the rights and responsibilities of both participants and Navica Supports, supporting a respectful and transparent working relationship.
​
For further information, we encourage participants to review our detailed guide on “Understanding Terms and Conditions.”