Privacy Policy

How We Protect Your Privacy

Effective Date: 1st January 2026

At Navica Supports, we are committed to protecting the privacy and confidentiality of all participants, families, carers, and stakeholders. This Privacy Policy explains how we collect, use, store, and protect personal information in line with NDIS Practice Standards, the Privacy Act 1988 (Cth), and the Australian Privacy Principles (APPs).

1. What Information We Collect

We collect personal information that is necessary to provide our NDIS support services, including:

Participant details: name, date of birth, contact information, NDIS number
Health and support needs, goals, and care requirements
Family or carer details and emergency contacts
Records of supports, bookings, and communications
Financial or payment information, where relevant

We collect information directly from participants or their authorised representatives and, where necessary, from relevant health professionals or service providers, always with consent.

2. How We Use Personal Information

The information we collect is used to:

Deliver and coordinate NDIS supports effectively
Assist with planning, monitoring, and reviewing participant support plans
Communicate with participants, families, carers, and service providers
Meet legal, regulatory, and NDIS requirements
Ensure the safety and wellbeing of participants and staff
Improve the quality of our services

3. Sharing Your Information

We may disclose personal information to:

NDIS coordinators or providers involved in a participant’s supports
Health professionals relevant to a participant’s care
Government or regulatory bodies as required by law or NDIS standards
Third party service providers who help us deliver services (e.g., IT systems or administration), under strict confidentiality agreements

We do not sell or trade personal information. All disclosure is aligned with participant consent and NDIS privacy obligations.

4. Storage and Security

We take all reasonable steps to keep personal information secure:

Electronic information is password protected and encrypted
Physical records are stored in locked cabinets
Access is restricted to staff who require information to provide services
Staff are trained in privacy and confidentiality

5. Access and Correction

Participants have the right to:

Access the personal information we hold about them
Request corrections to ensure information is accurate, complete, and up to date

Requests can be made by contacting us at info@navicasupports.com. We will respond promptly in line with privacy laws and NDIS standards.

6. Retaining Your Information

We retain personal information according to:

NDIS Quality and Safeguards Commission requirements
Legal and regulatory obligations
Our internal record keeping policies

When information is no longer required, it is securely destroyed or de identified.

7. Privacy Complaints

If you believe your privacy has been breached, you can:

Contact Navica Supports at info@navicasupports.com to raise your concern
If unresolved, contact the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the effective date updated accordingly.

9. Contact Us

For questions about this Privacy Policy or privacy related concerns:

Navica Supports Pty Ltd
Email: info@navicasupports.com
Phone: 0466 996 017
Address: 19/103 George St, Parramatta NSW 2150, Australia